Privacy Policy
Last updated: November 11, 2026
This policy explains how Variex ("we", "us") handles information when businesses and their staff use the Variex website and the Variex field operations service (the "Service").
1. Who is responsible
Our business customers decide what information their teams record in the Service and for what purpose. For that operational data, the customer is responsible for it and we process it on the customer's behalf. For information about visitors to this website and about our customers' account contacts, we are responsible.
2. Information we handle
- Account information: name, email address, role and division of each user created by the customer.
- Operational records: tasks, forms, report answers, references to sites and assets, and photos captured by field workers.
- Location: GPS coordinates attached to a record, only when the form requests it and the device permission is granted.
- Technical data: sign-in events, device and browser type and error logs needed to operate and secure the Service.
- Contact messages: information you send us by email.
We do not sell personal information and we do not use it for advertising.
3. How we use it
To provide, secure and support the Service; to communicate with customers about their account; to bill subscriptions; and to comply with legal obligations.
4. Service providers
We use third-party providers for hosting, storage, email and payment processing. They only access information as needed to perform those services for us.
5. Retention
Operational data is kept while the customer's subscription is active and as instructed by the customer. After the subscription ends, we delete or return it within a reasonable period, except where the law requires us to keep it.
6. Security
We use encrypted connections, access controls by role and account, and backups. No system is completely secure, but we work to protect the information we handle.
7. Your choices and rights
Field workers and other users should contact the company that gave them access for questions about their records. Anyone may write to us to request access, correction or deletion of information we are responsible for, and we will respond as required by applicable law.
8. Changes
We may update this policy. We will post the new version on this page with its date.