Terms of Service
Last updated: November 11, 2026
These terms govern the use of the Variex field operations service (the "Service") by business customers and their authorized users. By using the Service you accept these terms.
1. The Service
Variex provides software, delivered online, to plan field work, record tasks and visits with photos, location and forms, and review and export that information. Features may change as the Service improves.
2. Accounts
The customer creates and manages its users and is responsible for their activity and for keeping credentials secure. Users must provide accurate information.
3. Customer data
The customer keeps ownership of the data its team records. The customer grants us the permission needed to host and process that data only to provide the Service. The customer is responsible for having the right to collect it, including informing its staff about photos and location.
4. Acceptable use
Do not use the Service for unlawful purposes, to upload malicious code, to access other customers' data, or to interfere with its operation.
5. Subscriptions, cancellation and refunds
The Service is offered as a subscription billed in advance for each period, at the price agreed with the customer. The customer may cancel at any time; cancellation takes effect at the end of the current paid period and the Service remains available until then. Payments already made are not refunded for partial periods, except where required by law or agreed in writing. Free pilots and trials are not charged.
6. Availability and support
We work to keep the Service available and to respond to support requests sent to our contact email, but we do not guarantee uninterrupted operation.
7. Disclaimer and limitation of liability
The Service is provided "as is" to the extent permitted by law. Our total liability for any claim related to the Service is limited to the amounts paid by the customer in the twelve months before the claim. We are not liable for indirect or consequential damages.
8. Termination
We may suspend accounts that breach these terms. When a subscription ends, the customer may request an export of its data within a reasonable period.
9. Changes
We may update these terms and will post the new version on this page with its date. Material changes will be communicated to customers in advance.